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Google Reviews

Cada Pools and Spas

4.7

Based on 155 reviews

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Jonathan Blaue

20:26 01 Mar 25

Teresa Clarke

20:42 28 Feb 25

Excellent help and support from everyone there!

Erin Carter

19:18 17 Feb 25

Chris Hoss

19:59 15 Feb 25

Cada has been taking care of my spa for a few years now and they're great! Always responsive and they actually care, even the little things like not leaving the fence gate open risking the dogs getting out. Those things go a long way. Highly recommended them for your pool and spa needs!

Andrea galitz

02:25 11 Feb 25

After having issues with my spa I reached out to AJ and he went above and beyond to help me. As a result I received a new spa from the manufacturer and AJ and his crew installed it and I love it. Thank you. True customer service.

Melvin Huback

17:48 26 Jan 25

Always friendly with good advice on my maintenance concerns and very well stocked. I would give a perfect rating but I never give any entity a perfect rating

Sean Gallagher

22:22 14 Dec 24

Great help and responsiveness from the staff!

Jeffrey Klug

21:21 30 Nov 24

Always a great store and the Sales Representatives are very helpful.

Took advantage of the Black Friday Savings on SPA Chemicals. Saved quite a bit!
Thank you Paul…!

Erica Perry

14:21 22 Nov 24

The entire staff at Cada is fantastic! We just bought a hot tub from them and their service and responsiveness is top notch. We ran into some issue with install that were not their fault (fault of the electrician from another company) and they helped us work through it to find a solution! Highly recommend!

William Conroy

04:21 16 Nov 24

Pleasant people, consistent performance without drama.

Keith True

21:51 23 Oct 24

Paragon Flowers

22:30 05 Sep 24

It is a wonderful thing when you find people that have such great character....

The great folks at Cada don't treat their customers like customers... they treat you like family!

Wendy Beebe

13:08 29 Jul 24

Love Cada pools - i have used them for years i trust the company and family to give their best. All employees are great.

Melissa Heinen

17:00 25 Jul 24

Such helpful and friendly service!

Laurie DeMeyer

17:00 23 Jul 24

I had an excellent experience with Cada Pools and Spa. I our pool vacuum was not working. I brought it in on a Sunday afternoon. I had a quote by Monday morning and it was ready for pick up Tuesday. They fixed the problem, rates were reasonable and I’m a happy customer. Thank you!

Justin Patanella

16:49 22 Jul 24

Super knowledgeable staff, and they recognize you too, and did I mention friendly!

Kevin

13:07 13 Jul 24

Douglas James

21:50 08 Jul 24

Very dependable, high quality and nice to work with!

Paul Cayez

17:30 07 Jul 24

Employees are well educated and always willing to help with water testing and advice on maintaining the spa.

Samuel Baker

22:05 05 Jul 24

Great customer service

Roy Rich

14:37 21 Jun 24

Charles Berns

23:07 19 Jun 24

Always kind and eager to help!

Maureen Hale

16:12 19 Jun 24

Ronald Wehrs

20:55 17 Jun 24

Great people to deal with and they carry a nice selection of spas and spa supplies.

Jeanne Johnson

16:10 16 Jun 24

Helpful, kind, respectful, and dog friendly.

James Rush

19:22 15 Jun 24

Always available and helpful. Staff is well trained on pool chemistry and will get the answer if they don’t know it. Nice people to boot.

Mary Smoczynski

14:23 14 Jun 24

DONNA is so knowledgable and goes above and beyond getting our pool swim-ready and maintaining it throughout the season! She is so meticulous and you can tell she loves her job and her customers, she is great at communicating what she’s doing and the status of any work, keeping us informed which is so appreciated. What would we do without DONNA?! She’s been with us since we got our pool from CADA and is amazing to work with!

Miles Shearer

15:20 10 Jun 24

Carl Byer

18:05 08 Jun 24

Cada carries high quality pool products and the staff are quite knowledgeable!

Tamara Phelan

19:53 07 Jun 24

Cada Pools built our 30,000 gallon pool in 2004 and we’ve shopped with them ever since. The team at the store is always friendly and knowledgeable. We will continue to use Cada for openings, closings and for product purchases throughout the swim season.

Kip Bowes

16:21 03 Jun 24

Good input to my questions, free water testing, and a quick solution to my water issues.

Britt Mattern

22:26 02 Jun 24

Always a great experience! Staff is so friendly and helpful. The pool has never looked better.

Jed Varney

19:58 01 Jun 24

They have been great to us. We are new pool owners they came out no charge and went through all the maintenance issues and showed us how everything works. They are helpful with what chemicals to add and when. Very good service at the store, friendly and knowledgeable. Will continue to use them for our pool service.

Marlene Hunt

21:07 25 May 24

Everyone is friendly and knowledgeable of pool chemical's
to use . Once I get my pool mastered in chemicals I have no problem each year.

William Stevens

23:01 22 May 24

Very helpful and friendly. Mike was great!

Paul Picardi

19:12 22 May 24

Sally VerVynck

17:50 19 May 24

I had Cada install my pool approximately 22 years ago. Have used them for my openings and closings. Have had new liners also put in. Very happy with my pool and service.
Also use them for water checks.
Would recommend Tom and Brian Cada anytime!

Dale Hakala

11:56 18 May 24

Super helpful finding (hard to find) part for my pool — best parts inventory in the area — I visited three other pool stores with no luck —I will now come here first

Roberta Wostratzky

17:00 15 May 24

Cada pools made a quick fix for my Dolphin pool cleaner. Very friendly, efficient service.

Eric Lewis

16:10 15 May 24

Sheryl Olson

15:45 13 May 24

Steve Pilger

14:36 13 May 24

After 20 years of being a customer Cada pools never disappoints. Their professional advisors have helped me keep my pool, running efficiently for years.

Kevin Schubert

04:32 11 May 24

Fixed my Dolphin M600 needed a new power supply A++++

Steve Smith

22:30 10 May 24

John Matenko

15:17 07 May 24

Always friendly and helpful, highly recommended!

Laurie Beda

19:46 06 May 24

Randy S

16:24 06 May 24

Nancy Wolfe

15:27 06 May 24

Great service!
Very knowledgeable and accommodating
I wouldn’t have a pool if Cada wasn’t around to service it

Shannon Stebbins

19:24 04 May 24

I called and spoke to Aria, who was very helpful and exhibited wonderful customer service combined; that, combined with great pricing: I am hooked. I have lived in St. Charles for almost 9 years and if not utilize Cada For chemicals and pool supplies. I had Ben over spending with the incredible markups by a neighboring pool company.. Shame on me. I am a new loyal customer. Thank you Aria!

23:37 03 May 24

The team at Cada always delivers friendly and honest advice. Customer facing service seems to be their motto!

Michael Tierney

20:19 02 May 24

Great service, great products for all your pool and spa care. Have been a Cada customer for about 20 years.

PSI accounting

14:34 01 May 24

Geoffrey Wright

22:26 27 Apr 24

The staff is so friendly and helpful, it’s a pleasure working with them.

Nanci Vaughn

17:29 26 Apr 24

A fun group of people who are genuinely interested in helping you with your pool issues.
Can’t thank them enough!

mike pacilio

16:42 26 Apr 24

Great service

Paul Legg

01:49 21 Apr 24

Cada had all the supplies needed at reasonable prices to get our pool and spa open for the season.

Jenessa Riley

18:31 20 Apr 24

Cada pools and spas is my favorite family owned company!! Cole, Brian, AJ, and Aria are all my favorite people!

Kristine Schlueter

14:44 17 Apr 24

We’ve been using Cada for years and they are the best! The employees that come out to open and close our pool are very professional and knowledgeable. The staff inside the store is very helpful. I love that you just bring in a water sample and they tell you what you need to fix your pool water. They are wonderful!

Shelly Mlakar

21:07 13 Apr 24

Cada pools installed our pool over 15 years ago and is our go to for opening/closing, servicing and all pool supplies. Tom and Brian are great to work with whenever there’s an issue or a question. The knowledgeable staff in the store makes maintaining the pool a breeze and I always appreciate the great customer service I receive. The free water testing is great and you don’t need to worry about being oversold on chemicals.

Dave McG

20:15 13 Apr 24

Cada had great customer service and water testing to keep that pool looking great all season long

17:50 13 Apr 24

16:33 13 Apr 24

15:24 13 Apr 24

00:27 10 Apr 24

The staff is always friendly and helpful. I have been a customer for many years

Kelly Hassman

20:24 08 Apr 24

Cada Pools helped me build the pool of my dreams in 2018 and has been there to help me maintain it ever since!

Tom Cada was amazing to work with from initial design to completion. He was very knowledgeable and kept me informed on the construction process. The pool he built is beautiful and we get compliments on it all the time! People comment that it looks like a “resort in our backyard”.

Brian Cada was great at helping me understand how to automate my pool and the Hayward electronics.

Cada Pools opens and closes our pool each year and it is always done correctly under the leadership of John. He is always personable and remembers all the aspects of our pool.

Cole Cada provides the BEST customer service while shopping at Cada Pools retail store. He always greets me with a smile and is so helpful! He is very knowledgeable on the pool chemicals and helps me make sure our water is balanced.

I can’t say enough about the team at Cada Pools and highly recommend them!

james johnson

18:37 03 Apr 24

Cada pools were quick to respond to my quote for a new hot tub cover.AJ sent me a quote right away with options.The cover was ordered within about 20 minutes after that.Thanks for excellent service..
Why would you need to go anywhere else !!

Joe Funk

22:42 01 Apr 24

Don Vrtis

20:20 24 Mar 24

Friendly people and knowledgeable about the products .

Lynda Fernow

18:19 21 Mar 24

Cole Cada was most helpful in purchasing a robotic pool cleaner. He explained the features of the different models and then helped me by suppling the info I needed to file the rebate offer. I was very happy with the new vinyl liner install last fall as well and Tom Cada was the best!

20:55 19 Mar 24

04:44 13 Feb 24

22:15 12 Feb 24

21:44 08 Feb 24

We had an issue with our Spa during the last years subzero weather and they came out that day and mitigated the damage until the weather warned a bit. They can e back today and no further damage was done and we are up and running! Great to work with!

Rich Balsitis

17:13 08 Feb 24

Very helpful. Had everything I needed to repair my hot tub.

22:44 04 Feb 24

BEST MONEY I’VE EVER SPENT ON A SERVICE!!! I wish I could give 50 STARS!!!

In no particular order:
Professional
Courteous
Friendly
Patient
Informative (knowledgeable)
Thorough
Detailed
Timely
Responsive
Fair

I’ve paid more than double for other inspections and didn’t receive 1/10 of the experience that our technicians, Jon and Matt (as well as everyone we have spoken to on the phone) provided us.

From the beginning, the company as a whole clearly laid out the expectations we should have about the entire process, including what their inspection would entail and the information it would provide to us. This was especially important considering the restrictions due to being in the winter months. Jon and matt were every bit as thorough and informative, both in person during the inspection as well as in the follow up report, as we were told they would be. If anything, they went above and beyond anything I’ve ever experienced as a consumer when it came to performing an inspection. I still can’t believe how detailed they were able to document and report the conditions of the pool inspected.

It’s clear that this company clearly values the relationship they form with their customers, right from the beginning. I’m excited to work with them on any and every pool project or need that we have in our future, and obviously suggest to everyone to reach out to them with your questions and needs.

Thank you Cada! You were a breath of fresh air during a difficult time, and made the process more wonderful than we could have ever hoped for.

Adam Kruckenberg

17:32 04 Feb 24

Great service and staff is knowledgeable and always helpful.

Sherdell Cawvey

19:08 02 Feb 24

Always friendly and helpful

Rodrigo

17:05 06 Aug 23

Olivia Reagle

23:35 11 Jul 23

I called Cada to fix my heater, they were on time, worked fast and accompanied me with all my needs. Jon and the service team were extremely helpful and informative. I highly recommend Cada to anyone who has a pool or spa. #LiteralFavorites

Jake Lewandowski

01:25 15 Jun 23

Friendly and knowledgeable staff that always gives advice with my best interest in mind. They put the customer first.

Kyle Kurbyun

01:04 15 Jun 23

Cada has been a very reliable store in ease of testing pool water and supplying us with the necessary supplies. Aria has recently been very personable and helped make the whole process simple. Would recommend the store to anybody with a pool or spa setup.

Randy Novak

23:55 14 Jun 23

Cada has everything I need for my hot tub and the staff is always helpful and available to recommend the best ways to keep my water clear. Highly recommended!

Christopher Hendricks

17:53 13 Jun 23

I go see the team on a weekly basis in the summer to get my water tested. Extremely friendly. They always remember my name. Never had a pool prior to 2020 and they have been a life saver for me. Staff is so great and knowledgeable. Go say hi!

Daniel Lutyanny

14:16 13 Jun 23

My experience with Cada Pools and Spa has been nothing but exceptional. Thank you A.J. and Brian Cada!

Michael Kukovec

01:08 05 Nov 22

Cada family and Staff covered every question we had. They did everything they promised and on time. Aj, Tom, Brian, John, Matt and Cole are Super people to work with. So great to have a family business with such a quality Team. We love our Kona 17 and the Cada group made the entire project work. Thank you all. Mike & Penny.

Mario Gomez

23:32 10 Aug 22

Highly recommended, great show room with many spa choices. My sales person Matt was very knowledgable and took the time to show me every detail on each model on the floor. Great experience . The installation was flawless, John and his crew showed up on time, and place it very carefully. Kudos to everybody working at Cada. Service unparalleled .

Dawn Davern

21:07 27 Apr 22

The crew at Cada Pools and Spas is the very best! They will work with you tirelessly to pinpoint any problems that you’re having with equipment or balancing chemicals. We’ve been using them for six years and I have nothing but good to say about the entire staff, whether in the office or in my backyard. I highly recommend them!

Gypsywanderer

00:59 20 Mar 22

Tom and Brian are carrying on the Cada legacy during these trying times and doing a great job at it! If you own a pool or spa and need it maintained these are the guys. Or if you would like a pool/spa installed these are still the guys who will do the very best job possible!

Susan Irle

14:18 18 Sep 21

Aj and the guys at Cada pools were great to work with. Even in the middle of a pandemic, with all kinds of parts shortages and issues nationwide, they delivered! From the purchase to the install of our new Marquis Crown Collection Spa it couldn’t have gone any better. Great communication and professional service. Would highly recommend Cada Pools and Spas!

Thomas Vitale

14:27 03 Jun 21

Good staff. Answer all questions.

Jack

18:02 14 May 21

They never are on time with home pool openings
Overpriced products at the store
Disappointing overall
...
Tests water for free though, that’s one nice part

Melanie Turenne

14:37 04 May 21

We had a truly wonderful experience with Cada Pools and Spas!!!
We were looking to install a swim spa for aquatherapy for our son with special needs. We talked with several local dealers and the service we received at Cada was by far the best. AJ was transparent about all associated costs (concrete pad, electrical, crane delivery) and we were able to budget accordingly and had no surprises.
AJ was very communicative the entire process and we knew what to expect with delivery and installation. The contractors he recommended to do the prep work (Joel with CSSD Inc for concrete work, Derek with Ekstrom Electric and Dan with Dan's Cranes) were very professional, showed up when they said they would and did impeccable work.
We never felt pressured or rushed and AJ always had time to answer our questions.
We can't wait to start aqua therapy with our son and enjoy the spa year round!

Lisa Mansavage

03:24 25 Apr 21

Working with AJ on finding the right spa was exceptional! Super friendly crew with first time coaching on water chemistry and operation and after researching over a year, their price/package and service and timeline for delivery couldn’t be beat! Thanks Cada Pools and Spas!

Joseph Orlando

00:19 13 Apr 21

After dealing with several closer Marquis Dealers (one who I went to high school with) I called Cada Pool. Not only did they beat everyone's pricing but provided professional delivery and installation including recommending a great electrician. I own my own small business so I appreciate the caring professionalism the Cada Family provides. I recently bought a second home in Galena, Illinois and bought another Marquis Tub from Cada. Always an excellent experience from a family that cares.

E B

00:17 13 Apr 21

We are loving our hot tub from Cada! From the selection process to set up, AJ was extremely helpful. Our hot tub was delivered promptly and any questions we have had have been answered right away. Excellent customer service!!

p bish

21:16 22 Dec 20

Just had my spa installed yesterday. As a business owner, i have to say the gentlemen at Cada pools and spa do a great job. From the sale to communication they have been excellent. AJ has been in contact with every step. The spa was installed, had issues with my electric (not their problem) AJ had an electrician to my home that night to make sure the spa didnt freeze over, and he came back the next am himself to make sure the lights and jets were working, even sent me a video showing me the repairs. Cant recommend them enough so far! Will purchase from them and make the 45 min drive to them for supplies. Thanks AJ.

Melissa Quinn

19:44 09 Nov 20

We were referred here by some friends, and we cannot believe how wonderful the service is. We are so excited to get our new hot tub. Thanks to Matt and AJ for all of your help; we will be the ones referring people here now!

Thomas Boland

19:25 20 Oct 20

Great service! Ordered a hot tub cover and they installed it as well as took out the old one with them. Couldn’t be happier with their service. Top notch people over there.

K Wahl

20:48 09 Oct 20

Cada Pools is the best! Always a pleasure to deal with!

Peter Gorski (Hooligan)

18:01 05 Sep 20

Tried getting heater installed. They came out checked for gas line and said everything was working fine. Purchased the heater and when it was time to install they said it gas pipe needed to be replaced and wanted to charge us $1600 because they said it had no pressure. They tried to cheat me and lost customer. Went with another person, installed different heater and and saved $700. Store personal is great but people installing heaters and pools need to change

Ashley DiOrio

01:40 23 Jun 20

My family has been going to Cada Pools and Spas for as long as I can remember! They have always helped us with whatever we need regarding our pool and always goes above and beyond! The Cada family is a local family that truly cares for every customer and their satisfaction! Tom and Brian are terrific and always make sure to get to know their customers. A.J. manages the store and creates a very welcoming and family-friendly environment. The free water sample tests and great feedback help my family and our pool running smoothly every summer! Highly recommend Cada to any new customers with questions or are in need of any and all services!

Dana Meadows

21:16 08 Jun 20

Found the sales staff extremely knowledgeable. Listened to what we were looking for and made appropriate recommendations. Very pleased with the crew that came and removed our old tub and installed the new one. It went seamlessly. They took away all packing materials and showed us how to use the new tub. Highly recommend!

Carley Kemmer

00:01 05 Dec 19

Family owned! I appreciate the attention to detail, that you don’t always get at larger businesses. Great service!

Gianna Squillo

22:08 04 Dec 19

The customer service I have received here over the years has been second to none. I will NOT give my business to anyone else!!!!! Thank you Cada Pools and Spas for taking such amazing care of my friends, family and I for so long.

Benjamin Lusted

00:22 04 Aug 19

Cada Pools offers great service with a knowledgeable and friendly staff. As a first
time pool owner, they went the extra step to help resolve any issues I had to ensure my pool was working properly! Highly recommend.

Juliana Cancelo

22:58 27 May 19

Excellent service and incredibly attentive, knowledgeable staff.

Chase Behrendt

15:04 26 Apr 19

These guys improperly programmed my variable speed pump causing it to burn out. They suggested bad seals were to blame. Shockingly when reprogrammed and replaced, there has been zero issue whatsoever. I guess the seal fixed it self.

Holden Caulfield

19:23 28 Oct 17

Great staff. Great place. Highly recommended.

Paige and Nia

19:21 26 Jul 17

When looking for a service to clean my hot tub, I was very encouraged by the reviews I had read for Cada. I called to schedule a service and the young man I spoke with quoted me $50 for the cleaning itself plus chemicals. After talking a bit further I was told that the service would not be more than $100.00 . Cada did come out and clean my spa, they did not need to empty the spa as we had already done that. They did a very nice job on cleaning the surface of the spa but when we turned on the jets to use it, dirt and grime came flooding out so we had to drain our spa again, refill and put our own chemicals in. I just received a bill in the mail yesterday for $212.33! Quite shocking from the original quote of no more than $100 When I called Cada to see what could be done about this, (as I would not have used their service had I been quoted $212.33 the first time around) I was told there was noting they could do about it and weren't willing to even look into who took my original order so the young man could be better trained. I normally do not post negative reviews, but I felt like I was completely blind sided and ripped off . I am very disappointed in the customer service I received as it appears from other reviews , the service can be exceptional.

dave rosenberg

15:59 18 Jul 17

Excellent customer service and support. They also have a free Pool School in the beginning of the pool season to educate pool owner about maintenance.

Alex Rullo

22:49 12 Apr 17

The Cadas are the best! They have installed two pools on our past and present home, and they also do the weekly maintenance. They are extremely honest, dependable, responsive, and their prices are very competitive. I would not hesitate to recommend them!!
Alex

Evan Dant

18:52 15 Mar 17

Cada has been excellent! They put in our pool 13 years ago and have serviced our opens and closes every year since. The guys are professional, courteous, punctual and spot-on with advice. We have never had a problem with Cada!!