When looking for a service to clean my hot tub, I was very encouraged by the reviews I had read for Cada. I called to schedule a service and the young man I spoke with quoted me $50 for the cleaning itself plus chemicals. After talking a bit further I was told that the service would not be more than $100.00 . Cada did come out and clean my spa, they did not need to empty the spa as we had already done that. They did a very nice job on cleaning the surface of the spa but when we turned on the jets to use it, dirt and grime came flooding out so we had to drain our spa again, refill and put our own chemicals in. I just received a bill in the mail yesterday for $212.33! Quite shocking from the original quote of no more than $100 When I called Cada to see what could be done about this, (as I would not have used their service had I been quoted $212.33 the first time around) I was told there was noting they could do about it and weren't willing to even look into who took my original order so the young man could be better trained. I normally do not post negative reviews, but I felt like I was completely blind sided and ripped off . I am very disappointed in the customer service I received as it appears from other reviews , the service can be exceptional.
